Square One is open from 11AM - 7PM, however, store hours may vary. Call stores directly or contact Guest Experience for details.

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Live Chat

Questions? We’re here to help! Our representatives are at your service during shopping centre hours.
Text: 905-270-3624
Call: 905-270-7771

Guest Experience Location & Hours

Our Guest Experience desk is located on Level 2, between European Jewellery and Wilfred. Open daily from 11AM –  7PM.

Our Concierge desk is located on Level 2, between Harry Rosen & kate spade new york. Open daily from 11AM – 7PM.


Available for loan from our Guest Services desks. View on map.

Lost & Found

If you have misplaced an item, contact Security at  905-566-9355 or visit the Security Office.

Auto Aid Services

Our security team can provide helpful auto services including battery boosts. Personal escorts to your vehicle are also available. For more details call Security at 905-566-9355. For immediate 24 hour Security assistance please call 905-270-7023.

SPC Card

Student Price Cards can be purchased from our Guest Experience desks located on Level 2 between Wilfred & European Jewellery and Harry Rosen & kate spade new york. For more information and terms and conditions, please visit SPCcard.ca

Gift Cards

View Square One gift card options here.

Family Care

  • Stroller Rental – SmarteCarte strollers are available for rent at a cost of $8. View on map.
  • Family Washroom – Square One offers 4 family washrooms equipped with change tables. View on map.
  • Nursing Room – For your convenience, the centre has 5 nursing rooms. View on map.
  • Expectant Mother & Small Children Parking – Square One has designated parking stalls for expectant mothers and visitors with small children near each entrance.

Bag Check by PenguinPickUp

During your shopping visit to Square One, your arms may get tired from carrying multiple bags. Or maybe you’ve purchased a large item and would like to continue shopping.  

PenguinPickup will safely store your items from any store in a secure and temperature-controlled location while you finish shopping.  

Simply drop your bags off at Guest Services or the PenguinPickUp store and pick them up from our PenguinPickUp store when you’re ready.