Occupancy information is for your safety and convenience and to help you plan for your visit. Shopping centre capacity is calculated using physical distancing guidelines and follows the Government of Ontario’s regulations effective December 19th, 2021.
Real-time centre capacity is shown at the top of this website and indicates the current occupancy level based on capacity limits set out by the Government of Ontario.
Green 0-74% | Stores should not have significant lineups
Yellow 75%-89% | Plan ahead, expect lineups
Red 90 -99% | Approaching maximum capacity
Red 100% | Expect to lineup outside of centre. Access restricted to one-in, one-out.
How often are you updating this information?
Square One management will receive live updates on how many guests are in the mall via the traffic counting system.
How do stores manage capacity? Are you able to provide capacity for every store?
The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups. You may also refer to our virtual line available here for a more convenient and safe storefront pick-up. Through this tool, you will receive a text confirming your position in line and average wait time.
How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?
The capacity limit of Square One has been communicated to security and staff members. We monitor occupancy in real-time and Square One has a program in place to quickly adapt to rising occupancy levels and to control access to the centre.