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Jobs

Bikini Bay

Senior Sales Associate/Key Holder

Closing Date: Aug 14

Part Time/Full Time

BIKINI BAY Co. Ltd has been one of the leading swimwear retailers on Ontario for over 20 years. Our motto is “A swimsuit for Everybody” We are currently recruiting SALES ASSOCIATE who must have a passion for customer service for our Square One location. We are looking for individual who is sales driven self motivated and contributes to store productivity and profitability through customer service excellence. Responsibilities:  Meet or exceed sales goals  Exhibit passion utilizing Product Knowledge  Demonstrate ability to build customer relationships  Utilize service steps to ensure Please email your resume to Diana@bikini-bay.com

Contact Email: Diana@bikini-bay.com

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Bitter Sweet (kiosk)

Assistant Store manager

Closing Date: Aug 03

Part Time/Full Time

Min 1-2 years of assistant manager experience is a must. We are seeking enthusiastic, ambitious and dynamic people. Consistently provides exceptional client service, and achieves individual quantifiable sales goals Possess great leadership skills, communication skills, positive attitude and energy and be a multi-task worker and proactive. We offer personal and career advancement in a growing company. We have an exceptional training program with competitive salaries. If you like an exciting and challenging work environment please email your resume to HR@bittersweetonline.com

Contact Email: HR@bittersweetonline.com

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Build-A-Bear (Coming Soon)

Associate Workshop Manager

Closing Date: Jul 25

Part Time

Description: responsible for assisting the Chief Workshop Manager in directing and leading a team of dynamic individuals to achieve the company objectives. Must be an exceptional role model in delivering superior guest service and motivating the team to do the same. The Associate Workshop Manager must be in full command of the total store in the Chief Workshop Manager’s and Assistant Workshop Manager’s absence. Assists in the development of a guest service and sales driven associate team by participating in the training of new bear builders. Provides practical and timely feedback while coaching.

Qualifications: One + Years with a proven, successful track record in a customer centric business, preferably in specialty retail or restaurant business. Prior management or keyholder experience an asset. Minimum of high school diploma or GED equivalent. Is ambitious and success oriented. Exceptional leadership and selling skills. Models personal and professional integrity. Excellent interpersonal communications skills, including verbal and written communication. Organized and planful; pays attention to details. Job is part time and a flexible schedule is necessary.

Contact Email: jimmyp@buildabear.com

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Chico's (Coming Soon)

All positions

Closing Date: Jul 31

Part Time/Full Time

Do you adore fashion (and a chic discount)?

Our new Square One Boutique is opening soon and we're looking for amazing Style Experts to join out team.

Apply now at www.jobs.chicos.com

Contact Website: www.jobs.chicos.com

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Chico's (Coming Soon)

Assistant Store Manager

Closing Date: Sep 16

Part Time/Full Time

The Assistant Store Manager is primarily responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL RESPONSIBILITIES: 1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. 2. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. 3. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. 4. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times. 5. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. 6. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. 7. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. 8. Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. 9. Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls. 10. Assists in the recruiting, hiring, and development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. 11. Other duties as assigned/required.

Contact Website: http://jobs.chicos.com/careers/chico's-jobs

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Chico's (Coming Soon)

Sales Associate

Closing Date: Sep 16

Part Time

Job Information: The Sales Associate is primarily responsible for ensuring a great customer experience and maximum profitability. Performs various sales and register transactions and aids in controlling shrink through customer interaction. FUNCTIONAL RESPONSIBILITIES: 1. Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. 2. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. 3. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations. 4. Maintains knowledge of current sales and promotions; maintains pricing and visual standards. 5. Builds and maintains a solid customer following through clienteling and wardrobing 6. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. 7. Participates in visual directives including monthly store sets and zone maintenance. 8. Other duties as assigned/required. QUALIFICATIONS: 1. Must be 18 years of age or older 2. High School diploma or equivalent 3. Retail or sales experience preferred 4. Excellent communication skills 5. Excellent customer service skills 6. Strong organizational skills and ability to multi-task in a fast-paced environment 7. Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean 8. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.v

Contact Website: http://jobs.chicos.com/careers/chico's-jobs

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Chico's (Coming Soon)

Support Associate

Closing Date: Sep 16

Part Time

The Support Associate is responsible for performing various functions that support the sales operations of the stores including, POS transactions, merchandise handling, stock processing, and stockroom organization. Receives, stores, and replenishes sales floor merchandise and stocks merchandise. May periodically work sales floor. FUNCTIONAL RESPONSIBILITIES: 1. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. 2. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices. 3. Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction. 4. Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction. Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes. 5. Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space. 6. Ensures new products are properly merchandised and represented in a timely manner. 7. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests. 8. Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc. 9. Other duties as assigned/required.

Contact Website: http://jobs.chicos.com/careers/chico's-jobs

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Chico's (Coming Soon)

Sales Lead

Closing Date: Sep 16

Part Time

The Sales Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions FUNCTIONAL RESPONSIBILITIES: 1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. 2. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. 3. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. 4. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential 5. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices. 6. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. 7. Supports and administers receipt and dispatch of inventory and supplies according to company policy. 8. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. 9. Builds and maintains a solid customer following through clienteling and wardrobing 10. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management 11. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. 12. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. 13. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. 14. Other duties as assigned/required.

Contact Website: http://jobs.chicos.com/careers/chico's-jobs

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Dynamite

Store Manager

Closing Date: Aug 16

Part Time/Full Time

Store Manager - Dynamite The Store Manager provides ongoing leadership, thereby ensuring that the store achieves and/or surpasses its financial goals, while controlling budgets, inventory, shrink, expenses and wage costs. He/She inspires, coaches, motivates, develops and evaluates the team in order to achieve maximum performance and optimize the customer experience in the store. The Store Manager leads by example in providing exceptional customer service and demonstrating brand selling skills. He/She ensures that the store operates in compliance to Brand and Visual presentation standards, as well as all Company policies and procedures. He/She works closely with the District Sales Supervisor and provides feedback to help in decision making and driving business results. Qualifications and competencies • 3 years retail experience with a minimum of 2 years management experience; • High school diploma post-secondary education in business or related discipline, an asset; • Highly goal-oriented; Dynamic and driven; • Strong interpersonal and communication skills; • Ability to organize, prioritize, delegate and follow up; • Strong emotional control; • Team player; • Client-focused; • Coaching and monitoring ability; • Ability to resolve problems; • Pro-active and innovative; • Computer literate (Microsoft Office). Please send resume to Claudia Nascimento at cnascimento@dynamite.ca

Contact Email: cnascimento@dynamite.ca

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European Jewellery

Become a Diamond, Jewellery or Watch Specialist

Closing Date: Jul 31

Full Time

Become a Diamond, Jewellery or Watch Specialist

European Jewellery is a leading Jewellery retail chain, with five locations in the best shopping malls in Toronto, specializing in high quality Diamonds, fine imported European jewellery, custom designed jewellery and watches from the world’s leading watch brands. We employ over one hundred people in our five Toronto stores and have been selling high end jewellery, diamonds and branded watches for over thirty years.

European Jewellery is expanding its diamond, jewellery and watch departments and now has the opportunity to offer fulltime positions, part-time weekends only, as well as part-time weekends and evenings.

European Jewellery is looking to hire highly motivated, energetic, well-spoken and enthusiastic professional people to join our team of sales consultants, service specialists and managers.

Candidates must be able to work shopping centre hours and are not required to have any jewellery sales experience. We will provide complete and extensive training to attain a highly rewarding career.

If you or someone you know is truly an exceptional sales professional, if you believe you deserve to be highly rewarded for your sales expertise, you owe it to yourself to contact us.

Drop your resume off at our store, or send your resume in confidence to: hr@europeanjewellery.com

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Fine Gold Jewellers

Sales Associates

Closing Date: Aug 16

Part Time/Full Time

Looking for experienced full-time and part-time sales associates.

 

Apply within.

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Fiorio

Salon Coordinator Position

Closing Date: Jul 23

Part Time

We are currently accepting resumes to fill a Salon Co-ordinator position. 
Assets include: previous salon experience, knowledge of Milano softwares booking system, strong customer relations, organized, polite, and works well under pressure. 
Responsibilities include: booking/optimizing appointments efficiently; providing details about salon services to new and existing clients; act as a liaison between management, stylists and assistants, to ensure staff are on schedule; opening/closing the register, balancing tills, etc. 
The individual must have flexibility with their own schedule, and be available on evening and weekends. 
Please forward us your resume for further review.
 

 

Contact Name: Gary or Andrea

Contact Phone: 905-276-5740

Contact Email: squareone@fiorio.com

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Garage

Associate Store Manager and Store Manager

Closing Date: Aug 16

Part Time/Full Time

Associate Store Manager - Garage The Associate Manager assists the Store Manager in leading the team and is responsible for all store operations. He/She leads by example in providing exceptional customer service and demonstrating brand selling skills in order to maximize sales and optimize the customer experience in the store. Qualifications & competencies • 2 years retail experience with a minimum of 1 year management experience; • High school diploma post-secondary education in business or related discipline, an asset; • Highly goal-oriented; • Dynamic and driven; • Team player; • Client-focused; • Strong communication and coaching skills; • Ability to organize, prioritize, delegate and follow up; • Ability to resolve problems; • Ability to lead; • Pro-active and innovative; • Computer literate (Microsoft Office). Please send resume to Claudia Nascimento at cnascimento@dynamite.ca Store Manager - Garage The Store Manager provides ongoing leadership, thereby ensuring that the store achieves and/or surpasses its financial goals, while controlling budgets, inventory, shrink, expenses and wage costs. He/She inspires, coaches, motivates, develops and evaluates the team in order to achieve maximum performance and optimize the customer experience in the store. The Store Manager leads by example in providing exceptional customer service and demonstrating brand selling skills. He/She ensures that the store operates in compliance to Brand and Visual presentation standards, as well as all Company policies and procedures. He/She works closely with the District Sales Supervisor and provides feedback to help in decision making and driving business results. Qualifications and competencies • 3 years retail experience with a minimum of 2 years management experience; • High school diploma post-secondary education in business or related discipline, an asset; • Highly goal-oriented; Dynamic and driven; • Strong interpersonal and communication skills; • Ability to organize, prioritize, delegate and follow up; • Strong emotional control; • Team player; • Client-focused; • Coaching and monitoring ability; • Ability to resolve problems; • Pro-active and innovative; • Computer literate (Microsoft Office). Please send resume to Claudia Nascimento at cnascimento@dynamite.ca

Contact Email: cnascimento@dynamite.ca

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Jack & Jones

Key Holder

Closing Date: Aug 09

Part Time/Full Time

Boost your Career at Jack & Jones

Job Overview

Reporting to the Store Manager, the Key Holder assumes partial responsibility for the financial management of the store (achievement of sales goals).

Job Description

-Sales, ensure the excellence of customer service and take necessary measures to resolve any problem.

- Make sure that the store and company's policies are followed.

- Take necessary actions to ensure loss prevention

- Any other duties related to the management of the store.

Skills / Qualifications

- Sales driven

- Leadership

- Minimum 1 year of experience in the Retail Industry

- Experience as a Supervisor/ Key Holder an Asset

- Knowledge or experience with POS and computers in general.

 

Please submit your resume at aaron.altmayer@gmail.com

Contact Email: aaron.altmayer@gmail.com

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Kiehl's

Key Holder

Closing Date: Jul 24

Full Time

Kiehl's Since 1851 offers a unique and creative work environment with a strong focus on customer service and education. Our world-renowned and much respected line of specialty products includes skin care and hair care preparations, as well as bath and body items. Responsibilities Include -Achieves individual sales goals and clienteling goals set by store management. -Achieves superior customer service standards set by the store. -Contribute to the overall growth and success of the store while complying with company policies and procedures. -Develops customer relationships and nurtures repeat business. -He/She will also be responsible for opening and closing of the store, key communicator to the manager and ensures execution of the daily operational tasks. -Conduct oneself with integrity, respect and professionalism. Requirements: -Minimum 2-3 years retail store experience -Previous Keyholder experience an asset -Open availability, must be able to work evenings and weekends. If you feel you meet the above requirements and would like to work for a unique, customer focused company please send your resume along with a cover letter briefly explaining why you would like to work for Kiehl's. We look forward to hearing from you! Please forward all resumes to kiehlssquareone@ca.loreal.com

Contact Email: kiehlssquareone@ca.loreal.com

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Le Chateau

Sales Rep. /Key Holder

Closing Date: Aug 30

Part Time/Full Time

Looking for partime employee avaliable evenings and weekend, and also looking for pt/ft Key Holder with retail experience.

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LensCrafters

Part Time Sales Associates and Student Opticians

Closing Date: Sep 02

Part Time

Are you passionate about creating exceptional service level experiences for customers? Do you love fashion and are sales savvy? Well Lenscrafters may be the place for you. We are looking for sales experienced individuals that are committed to delivering an amazing experience for our customers. Interested applicants can submit their resume to Lens1903@gmail.com. No phone calls please.

Contact Email: Lens1903@gmail.com

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Loft

Sales Associate

Closing Date: Aug 18

Part Time/Full Time

"Fit” can’t be summed up in a job description. It’s more than clothing and accessories. A good fit feels right on the inside, too. It shows in your confidence, your readiness to pitch in, and your belief in collaboration and “people first, people always.” Do you have a love of fashion and enthusiasm? Your love for sharing that enthusiasm will help you inspire our Clients to look, feel, and be their best. Your goal is to make their day and build the relationships and emotional bonds that keep Clients returning season after season. DO YOU WANT TO LOVE WHERE YOU WORK? LOFT Square One wants you as our next must-have! Join our fantastic LOFT team. Apply online at anncareers.com. Questions? Call Nicole at 905-949-5180

Contact Name: Nicole

Contact Phone: 905-949-5180

Contact Website: www.anncareers.com

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RW & Co.

Fashion Associate

Closing Date: Jul 31

Part Time

We are looking for a part- time fashion associate.  Drop off your resumes in store.

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Rudsak

All Positions

Closing Date: Aug 14

Part Time/Full Time

Now hiring for our SQUARE ONE location opening in September for the following positions: STORE MANAGER, ASSISTANT STORE MANAGER, 3RD KEY, SALES ASSOCIATES, STOCK ASSOCIATES, VISUAL PRESENTATION. Please send your resume to : matthew.f@rudsak.com or jobs@rudsak.com

Contact Email: matthew.f@rudsak.com

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Second Cup

FT and PT Barista

Closing Date: Aug 31

Part Time/Full Time

Second Cup is looking for an energetic, responsible, dedicated individual to join our dynamic team of Baristas.

The job duties would include working a busy line as a Barista, stocking, and cleaning. This job requires open availability which may include closing, opening as well as weekends and holidays. As such you must be avalable to take shifts from 7:30am - 3pm and/or 3pm - 9:30pm.

This job is a permanent position and is not suitable for students looking for a seasonal job. Previous experience as a Barista would be helpful and preference will be given to those who have had previous food service experience. If interested, please send resume to hr.secondcup@gmail.com quoting PT/FT and detailed availability.

Contact Email: hr.secondcup@gmail.com

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Soft Moc

Assistant Manager

Closing Date: Aug 23

Full Time

Softmoc, Where fashion meets comfort. We are currently hiring a full time assistant manager at our Square One location. Softmoc is dedicated to customer service and has a wide variety on training in our orthopedic foot ware and products. We are looking for a hard-working individual to join our team. If you are the following please apply. -energetic, and able to work under pressure in a fast paced environment. -Full time availability. Must be able to work 35-40 hours a week on an open schedule (Please no students) -Experience in a previous exceptional customer service skills, and possess great leadership skills. -Able to multi task in high volume situations -Driven team player Our company is constantly growing. There is always room to grow and move up within Softmoc. If you are looking for a challenging new experience please contact Cristina at c_dacosta89@hotmail.com or softmoc3@softmoc.com

Contact Name: Cristina

Contact Email: c_dacosta89@hotmail.com or softmoc3@softmoc.com

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Swarovski

Brand Ambassadors

Closing Date: Aug 31

Part Time/Full Time

We are currently seeking a motivated and service-oriented BRAND AMBASSADORS to join our SPARKLING team! We invite you to visit our Retail Career Center at:www.swarovski.com/retailcareers to apply for this opportunity. We thank all candidates for their interest, however, only those under consideration will be contacted.

Contact Website: www.swarovski.com/retailcareers

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Trade Secrets

NAIL TECHNICIAN, LASER TECHNICIAN, EYEBROW THREADER, AND HAIR STYLISTS

Closing Date: Aug 03

Part Time/Full Time

POSITION:   NAIL TECHNICIAN, LASER TECHNICIAN, EYEBROW THREADER, AND

HAIR STYLISTS.

NO MORE VACANCY FOR RETAIL AND  PART TIME STAFF.

AVAILABLE:  ASAP

CONTACT:    PLEASE EMAIL RESUME TO  EMPLOYMENT@CICGROUP.INFO

 

Contact Email: EMPLOYMENT@CICGROUP.INFO

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WATCH IT!

WATCH IT! Sales Specialist

Closing Date: Jul 31

Part Time/Full Time

Job Description

Are you looking for a new and exciting opportunity in a fast paced and growing environment? Join the dynamic team of WATCH IT! We are looking for enthusiastic individuals to join our sales force at our Square One location. WATCH IT! is the premium speciality watch, sunglass and full service boutique that is changing the face of time.

WATCH IT! offers competitive wages with commission and hands-on training of watches and sunglasses. Sales associates will deliver exceptional customer service and enhance customer’s overall shopping experience. The candidate must have flexible full-time or part-time availability and an immediate start date. Positive, professional attitude and ability to work within a team environment will be required. Prior retail sales experience is an asset but not required.


General Job Duties

  • General daily store maintenance (i.e.: cleaning and merchandising cabinet displays, putting out stock, etc.)
  • Performing simple repairs on watches and sunglasses
  • Replacing watch batteries and straps
  • Sizing watches and replacing screws on sunglasses
  • Maintaining communication with coworkers frequently via e-mails
  • Being an active member in the WATCH IT! culture!

Contact Information

WATCH IT! is committed to help you embrace a lifestyle that makes the most of your time. Please send an updated resume to squareone@watchit.ca to join our team today; or better yet, drop in with your resume in person! We would love to meet you!

Contact Name: Anshu Khanna

Contact Phone: 905-276-5147

Contact Email: squareone@watchit.ca

Contact Website: www.watchit.ca

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Yves Rocher

Esthetician

Closing Date: Dec 31

Part Time/Full Time

Yves Rocher is looking for a full-time or part-time certified esthetician. An energetic personality, exceptional customer service, communication skills and being sales-oriented are considered key assets.  The applicant must feel confident in performing manicures, pedicures, waxing, massages and facials. 

Previous expereince is not required.

E-mail your resume to: yrcamag079@yrnet.com

 

Contact Name: Nathalie Torelli / Adriana Rodriguez

Contact Phone: (905) 273-7107

Contact Email: yrcamag079@yrnet.com

Contact Website: http://www.yvesrocher.ca/

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Square One

Santa Helpers

Closing Date: Aug 15

Seasonal

This year’s Santa Visit season is November 14 through December 24. Applicants must be available for 3-4 regularly scheduled shifts per week for the entire season. Shifts are from 10 am until 4 pm and from 4 pm until 8 pm. Successful candidates will be helpful, punctual, friendly, well-groomed team players. Please do not respond if you do not fit those criteria. Experience is preferred but not necessary. If you'd like to set up an interview with us, please reply via email to JanetMarie@imaginationtheatre.com with your Skype contact information and one or two two-hour blocks of time you're available to interview in the next week. We will quickly respond to your response with actual time and other useful information. Please note: Do not address questions or comments on this program to the Square One Management Office. Instead please direct them to the email address above.

Contact Email: JanetMarie@imaginationtheatre.com

Square One

Santa

Closing Date: Aug 15

Seasonal

Santa Wanted. We are looking for one more Santa for Square One’s Santa set. Must be mature, punctual, JOLLY, great with children and a team-player. For consistency of our Santa’s “look”, no “real-bearded” Santas need apply. Please do not respond if you do not fit all of those criteria. Experience is preferred but not necessary. This year’s Santa Visit season is November 14 through December 24. Applicants must be available for up to five, regularly scheduled five-hour shifts per week for the entire season. If you'd like to set up an interview with us, please reply via email to JanetMarie@imaginationtheatre.com with your Skype contact information and one or two two-hour blocks of time you're available to interview in the next week. We will quickly respond to your response with actual time and other useful information. Please note: Do not address questions or comments on this program to the Square One Management Office. Instead please direct them to the email address above.

Contact Email: JanetMarie@imaginationtheatre.com

Square One

Supervisor, Guest Services

Closing Date: Jul 25

Full Time

Oxford’s commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.

For more details, click here: Supervisor, Guest Services

Scope:

We are currently looking for a Supervisor, Guest Services to join our Square one team. Reporting to the Manager, Guest Services the incumbent will be responsible for day-to-day operation of the Guest Services Kiosks at Square One Shopping Centre. Provide front line leadership and support to Guest Services staff, and liaise with the Guest Services Manager and Marketing Director on a daily and weekly basis.

 

Responsibilities:

Leadership:

• Responsible for the day-to-day operation of the Guest Services Kiosks at Square One Shopping Centre.

• Work with Marketing Director and Guest Services Manager to oversee Guest Services daily functions.

• Provide leadership, encouragement, and discipline to Guest Services Staff.

• Oversee Shopping Centre programs and assist the other staff members when needed.

 

Customer Service:

• Ensure a consistent first class shopping experience is provided to every customer at all points of contact.

• Model exemplary customer service skills.

• Proactively seek opportunities and encourage staff to create memorable customer interactions, assist customers and provide excellent service.

• Interact with shoppers and retailers in a courteous and efficient manner.

• Key importance is to focus on Guest engagement, issue resolution and ensure Guest Services are functioning at optimal levels.

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities. Conduct all service functions of the Guest Services Kiosk.

• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.

• Responsible for the overall appearance of the Guest Services Kiosks and Guest Services Lounge. Responsible for communication of any deficiencies.

 

Gift Card Program:

• Responsible for being an expert in gift card procedures, including gift card selling, daily reconciliations. Responsible for Safe Access for Gift Card inventory and bank deposits.

• Assist with corporate gift card sales and maintain relationship of corporate clients alongside the Guest Services Manager.

• Adheres to financial controls and works with Oxford gift card liaison.

 

Scheduling:

• Compose and arrange staff schedule, daily deployment sheets, and track staff availability.

 

Recruitment:

• Work with Guest Services Manager to recruit staff, and maintain Human Resources requirements in recruitment procedures,

 

Training:

• Assist with training new hires.

• Drive development, execution, and training of existing & new Customer Service Programs.

 

Communications:

• Ensure accuracy in all Guest facing communication tool; phone messages, website, social media outlets, pamphlets, directories, and communication.

• Update and maintain the communication binder and board, health and safety binder, and interaction tracking sheets.

• Contributes to regular team meetings in conjunction with Guest Services Manager.

 

Tourism:

• Work with Guest Services Manager to facilitate group visits as required.

 

Policies & Procedures:

• Be aware of the centre's Health and Safety Manual and maintain a clear understanding of Guest Services role and areas of responsibility as a supervisor.

• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.

• Ensure uniform standards for Guest Services Employees are met.

 

Administrative:

• Maintain day to day service & administrative tasks related to Guest Services.

• Maintain budget and guest services/concierge supplies, packaging and promotional items.

• Participate in processing staff payroll.

• Participate in special projects and other duties as needed.

 

Qualifications:

• Completion of College/University degree required.

• 3 to 5 years experience in retail, customer service or hospitality related industry with 2 to 3 years in a supervisory capacity.

• High energy, driven and focused on delivering the best Guest Services experience possible.

• Must be able to multi-task in a fast paced environment.

• Ability to respond to customer concerns in a timely & diplomatic manner.

• Accuracy with numbers and attention to detail a must.

• Strong organizational skills.

• Proficient with Microsoft Word, Excel and Outlook. – working knowledge of social media sites and services.

• Willing to work weekends and evenings

 


SHOPPING REDEFINED